Customer Service Representative/Account Manager (Kansas City)

Modern Litho – Kansas City is hiring for a Customer Service Representative/Account Manager.

Summary

An Account Manager provides service to external and internal customers. The following job duties are included, but are not limited to:

• Lead the day-to-day responsibilities on multiple accounts and manage client expectations across several market verticals.
• Act as a liaison between customers, sales staff, production employees, and managers.
• Develop positive and productive working relationships to establish trust among all client and associate touchpoints.
• Use production platform and project management tools to manage, prioritize and deliver on multiple projects and deadlines, both internal and external.
• Be attentive and provide high-quality products to our clients.
• Become an expert in each client’s business; stay on top of key issues and meet expectations.
• Proactively navigate unforeseen issues and bring new ideas and solutions to the forefront.
• Work closely with clients, sales, and production teams to meet timelines and deliverables.
• Consistently demonstrate project leadership by being prepared, thorough and accurate.
• Additional responsibilities may evolve as a client and organizational needs change.

Job Requirements:

• Bachelor’s degree in a related field.
• Minimum of 2+ years of commercial print experience.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong time and project management skills.
• Exceptional written and verbal communication skills.
• Reliable, trustworthy, and team-focused.
• Exhibit poised and professional behavior.
• Organized, able to multitask, able to prioritize, and have the ability to work under stress.
• Critical and strategic thinker; Must have good analytical skills and learning agility.
• Ability to identify and solve problems and independently cultivate a point of view.
• Passionate about business – always thinking of ways to improve/grow current clients.

In addition to the job requirements listed above, the preferred candidate will have the following:

• Understanding of commercial print production and workflow.
• Experience in one of the following verticals a plus: B2B, higher ed, healthcare, franchise, or financial services.
• CRM experience.
• Experience working in a manufacturing environment.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: On location at 133 W 10th Ave, North Kansas City, MO 64116

TO APPLY FOR THE AVAILABLE POSITIONS, PLEASE SUBMIT AN APPLICATION, RESUME, AND SALARY REQUIREMENTS TO:

Lauren Bauman, Vice President, Human Resources

Email: careers@modernlitho.com

Phone: (573) 644-7039

Forms:
Application
Voluntary Affirmative Action Information